CUSTOM GOWN FAQ
CUSTOM AND MADE TO ORDER
This applies to Bridesmaid Dresses, Princess Gowns or Princess Birthday Dresses which are made to order and are non returnable. We do not except cancellations or returns on our Princess Gowns, Princess Birthday Dresses and Bridesmaid dresses. We order materials, etc. to make your dress with 24 hours of your order and so cannot except cancellations.
We spend countless hours making and creating your dress by hand and once we have made it we will ship it!
We are more than happy to help you in the design process and give recommendations and opinions, but in the end, the custom color choices are yours. We spend time making and creating gorgeous sample dress and getting them photographed to provide photos of color combinations, etc! We are happy to create custom tulle color combination, but we cannot re-sell it if you decide you don’t like the way it turned out.
We HIGHLY recommend purchasing a COLOR SWATCH before you order so you can see the color in person! We strive to have all our dresses photographed in natural lighting with minimal editing and no filters, etc. but lighting, editing and screen settings can make colors vary drastically.
We cannot except returns on custom made to order items if you realize that accidentally chosen the wrong color after your receive your items.
Please note that our gowns are standard USA sizes and so we recommend that you choose the size that the child is currently wearing. We do not recommend sizing up or down. Length is measured from on top of shoulder to hem or floor.
Because we make our Princess Gowns and Birthday dresses one at a time, each gown takes one of our staff members approx 5 hours to make start to finish, plus additional materials. For this reason it is important to know your child's dress size as mothers tend to “size up” on their children's regular clothing to get extra length or longer wear. We do not recommend this as we do not offer gown remake as a courtesy. Should you find that your gown will not work for any reason do to having chosen the wrong size or deciding on a different color after the fact, there will be a $75 Remake fee plus additional shipping charges (if remake is approved).
Normal tailoring time for custom made to order dresses and gowns are 3-4 weeks and subject to change according to number of orders in-house at the time of your order. If you are needing your order sooner it is your responsibility to notify us prior to ordering, to purchase our Rush listing and to also notate on your order of the date in which your dress is needed. If you are an International customer then please allow up to 2 Weeks in additional shipping travel time plus our stated tailoring time.
ALL SALES ARE FINAL on custom made to order Bridesmaid Dresses and Gowns, Princess Gowns and Princess Birthday Dresses. Thank you in advance for your understanding.
If you are needing assistance with sizing, please CONTACT US before placing your order, we are always happy to assist you.