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      Total

      Turn Around Time

      -Princess Gowns 6-8 weeks (Rush can be purchased)
      -Birthday Dresses 4-6 weeks (Rush can be purchased)
      -Flower Girl Dresses 7-10 businesses if in stock
      -Pre-Order and Non-stock Items 4-6 weeks
      -Ready to Ship: Items that state Immediate Ship or Ships in 1-3 days are as stated.

      Returns / Exchanges / Cancellations

      We do not accept returns or cancellations. But please contact us if you have any problems with your order.

      We do gladly accept exchanges for Flower Girl Dresses and regular in stock clothing items - We do not offer refunds. 

      To Exchange flower girl dress or regular clothing - Please contact us within: 3 days of receipt and ship items back within: 7 days of receiving your item(s).

      We do not accept returns or exchanges on custom clothing which includes Princess Gowns and Custom Princess Birthday Dresses.

      The following items cannot be returned or exchanged

      Because of the nature of these items, unless there is a problem, we are unable to accept returns for:

      Custom or personalized orders
      Digital downloads
      Hair Accessories and Intimate Items (for health/hygiene reasons)
      Infant/Newborn Infant Clothing Items 0-9m sizes (for health/hygiene reasons)Items on sale

      Unauthorized returns may be shipped back to you at your expense or could incur a 20% restocking fee if accepted. Shipping costs cannot be refunded.

      Cancellations

      We do not accept cancellations

      But please contact us if you ever have any problems with your order.

      Conditions of return

      Unauthorized returns may be shipped back to you at your expense or could incur a 20% restocking fee if accepted. Shipping costs cannot be refunded.

      Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

      Shipping

      Princess Gowns and Birthday Dresses are shipped USPS Priority Shipping... signature is required with no exceptions. Smaller items are shipped USPS 1st Class.International Orders are shipping Priority International or 1st Class International depending on size and weight of packages. For any items with total weight of 1 pound or more Priority is the only service available for this weight or above.   Please note that any returned shipments will be reshipped at customers expense only.Please contact us at anytime if you have questions or need additional information.