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Returns / Exchanges / Cancellations
We do not accept returns or cancellations. But please contact us if you have any problems with your order.
We do gladly accept exchanges for Flower Girl Dresses and regular in stock clothing items - We do not offer refunds.
To Exchange flower girl dress or regular clothing - Please contact us within: 3 days of receipt and ship items back within: 7 days of receiving your item(s).
We do not accept returns or exchanges on custom clothing which includes Princess Gowns and Custom Princess Birthday Dresses.
The following items cannot be returned or exchanged
Because of the nature of these items, unless there is a problem, we are unable to accept returns for:
Custom or personalized ordersUnauthorized returns may be shipped back to you at your expense or could incur a 20% restocking fee if accepted. Shipping costs cannot be refunded.
Cancellations
We do not accept cancellations
But please contact us if you ever have any problems with your order.
Conditions of return
Unauthorized returns may be shipped back to you at your expense or could incur a 20% restocking fee if accepted. Shipping costs cannot be refunded.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.