Turn Around Time
Returns & Exchanges
We gladly accept returns and exchanges for regular in stock clothing items.
*We are unable to except returns or exchanges on Custom Dresses, Princess Gowns and Custom Birthday Dresses.
Pre-order and Non-stock Items include items that state from 2 to 4 weeks and in between are ordered immediately after you have placed your order to cut down on your wait time. For this reason we are unable to except returns on these items. Subsequent returns on any of these items are subject to a restocking fee.
Unauthorized returns and returns without return reason may incur a 20% restocking fee.
Shipping cannot be refunded.
We do not accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Digital downloads
- Intimate items and hair accessories (for health/hygiene reasons)
- Infant/Newborn Clothing Items 0-9m sizes (for health/hygiene reasons)
- Items on sale
Prince Gowns and Birthday Dresses. Your dress(s) are made to order and so we can not except any returns or exchanges, but please contact us if there is ever any problem with your order. Cancellations are only excepted the same day that the order was placed. We often time will need to order tulle or fabrics to make your gown and will always order these materials the next day.
Pre-order Non-stock Items. This includes any and all non-stock items that 'do not' state in the listing that it is "ready to ship or will ship in 1-3 business days". Non-stock items will be ordered immediately after you have placed your order to cut down on your wait time. For this reason we are unable to except cancellations, exchanges or returns.
Princess Gowns and Birthday Dresses are shipped USPS Priority Shipping... signature is required with no exceptions.
Smaller items are shipped USPS 1st Class.
International Orders are shipping Priority International or 1st Class International depending on size and weight of packages. For any items with total weight of 1 pound or more Priority is the only service available for this weight or above.
Please note that any returned shipments will be reshipped at customers expense only.
Please contact us at anytime if you have questions or need additional information.