STORE POLICIES ~ PLEASE READ
We stand behind everything we make! If we've made a mistake with your dress we will fix it at absolutely no charge to you! Please contact us within 24 hours of receiving it and we provide instruction for exchanging your dress. Dress must be shipped back within 3 days of receiving it. Due to the handmade, custom nature of our dresses ALL SALES ARE FINAL. Thank you in advance for your understanding.
We order materials and schedule your custom made dress when we receive your order. We will except cancellations up to 24 hours after receiving your order if we have not ordered materials for your dress at that time to have your dress made.
Our normal tailoring time is 3-4 weeks and subject to change according to number of orders in-house at the time of your order. If you are needing your order sooner it is your responsibility to notify us prior to ordering, to purchase our Rush listing and to also notate on your order of the date in which your dress is needed. If you are an International customer then please allow up to 2 Weeks in your time frame for longer shipping travel time.
(This is standard policy when dealing with formal wear, which is sometimes worn only once. Thanks in advance for your understanding). Because many items are being purchased & used for photography purposes I do not offer refunds/returns on any custom made dresses.
UNDER NO CIRCUMSTANCES can a made to order dress be returned or exchanged. We spend countless hours making and creating your dress by hand and once we have made it we will ship it!
We are more than happy to help you in the design process and give recommendations and opinions, but in the end, the custom color choices are yours. We spend time making and creating gorgeous sample dress and getting them photographed to provide photos of color combinations, etc! We are happy to create custom tulle color combination, but we cannot re-sell it if you decide you don’t like the way it turned out. We HIGHLY recommend purchasing a COLOR SWATCH before you order so you can see the color in person! We strive to have all our dresses photographed in natural lighting with minimal editing and no filters, etc. but lighting, editing and screen settings can make colors vary drastically.
HAIR ACCESSORIES & NEWBORN ITEMS:
For Heath and safety reasons, we do not except returns or provide refunds on newborn items and hair accessories.
Customer service is very important to us! If you have any questions please let us know!
Colors can appear very different on a computer screen so if you are unsure about a certain shade or you are matching colors please request a color sample before ordering. We HIGHLY recommend purchasing a COLOR SWATCH before you order so you can see the color in person! We strive to have all our dresses photographed in natural lighting with minimal editing and no filters, etc. but lighting, editing and screen settings can make colors vary drastically. Once we received your return, refunds will be issued within approximately 3 business days.
NON CUSTOM RETURNS/EXCHANGES:
We do happily exchange some of our dresses that are not made to order. Please contact us within 24 hours of receiving if there is ever a problem with sizing etc for these dresses. If an exchange is agreed upon, your item MUST be returned shipped in 3 days, unless other arrangements are made.
We will not accept returns if the item appears worn or is damaged or if it is past the return period of 3 days. These items will be returned to you at your cost. Accepted returns may incur a 20% restocking fee. Postage and Rush Fee cannot be refunded.
SHIPPING AND DELIVERY:
Please note that we cannot be responsible for items once they are sent to the Postal Service. We are also not responsible lost or stolen packages. Shipping confirmation is sent to you via email and it is your responsibility to track and retrieve your package at time of delivery. We do not offer refund or replacement should such a event occur. You are welcome to purchase insurance so that you can file a claim for lost or stolen items should such an event occur.
RE-SHIPMENT OF POSTAL RETURNS:
Items returned due to incorrect or problem addresses will not warrant a refund and can be reshipped to customer’s correct address. Customer is responsible to re-shipping costs. Rush fees cannot be refunded.
1st class international packages cannot be tracked outside of the US and so may only show last port of exit such as New York. etc. We have never had an international package lost or fail to reach it's destination via the Postal Service but should such an event ever occur we cannot offer replacements or refunds on any international packages. Again insurance can be purchased if desired.
DISCLAIMER: Buy purchasing from Lauren Helene Couture you acknowledge you have read our Creation Time Policy and Shipping Time Policy and agree to wait the required length of time for your "Made to Order Princess Gown and or Bridesmaid Dress" which is currently 6-8 weeks for delivery. Thank you!
After all, that’s what new friends are for!