Turn Around Time on Products
-Princess Gowns 6-8 weeks (Rush can be purchased)
-Birthday Dresses 4-6 weeks (Rush can be purchased)
-Pre-Order and Non-stock Items 6-8 weeks
-Ready to Ship: Items that state Immediate Ship or Ships in 1-3 days are as stated.
Prince Gowns and Birthday Dresses. These dresses are custom made for you per your order. Cancellations are only excepted the same day that the order was placed. We often time will need to order tulle or fabrics to make your gown and will always order these materials the next day.
Pre-order Non-stock Items. This includes any and all non-stock items that 'do not' state in the listing that it is ready to ship or will ship in 1-3 business days. Non-stock items will be ordered immediately after you have placed your order to cut down on your wait time. For this reason we are unable to except cancellations.
Princess Gowns and Birthday Dresses are custom made for you per your order. We do not stock them we make them for you after you place your order, for this reason we are unable to except returns or exchanges. But please contact us if there is ever a problem and we will do our best to resolve it.
Pre-order Non-stock Items are ordered immediately after you have placed your order to cut down on your wait time. For this reason we are unable to except returns on these items.
In stock ready to ship items. If you have received your in stock item and would like to return it please contact us. We are happy to except a return on these items however we are a very small business and for this reason will only be able to issue your a store credit for your in stock item return. Please note also that the credit will not include your shipping charges that was spent shipping the product to you. Also please note that you will be responsible for paying your own return shipping costs. We at this time does not offer any reimbursement for return shipping costs.
Princess Gowns and Birthday Dresses are shipped USPS Priority Shipping... signature required with no exceptions.
Smaller items are shipped USPS 1st Class.
International Orders are shipping Priority International or 1st Class International depending on size and weight of packages. For any items with total weight of 1 pound or more Priority is the only service available for this weight or above.
Please contact us at anytime if you have questions or need additional information.